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Legal notice
- Seller
- Company: STRONG Co., Ltd.
- Representative
- YASUDA MUSASHI
- Address
- Address: 29-31 Sakuragaokacho, Shibuya-ku, Tokyo 154-0031
- Selling Price
- As specified on each product detail page
- Additional Fees
-
Shipping Fees: Vary by country
- Additional fees may apply depending on the payment method.
- Payment Methods
-
- Credit Card: VISA/Master/American Express/JCB
- Shop Pay
- Google Pay
- Apple Pay
- PayPal
- Shipping Information
- International Shipping Fee: Vary by country
- Shipping Carrier: Selected automatically for delivery
- We will usually ship within 5 business days.
- Shipping times may vary depending on stock availability.
- In the event of stock unavailability, we will contact you at the email address provided during registration.
- Purchased items may be subject to customs duties, import taxes, and customs clearance fees upon entry into your country. These charges are the responsibility of the recipient, so please make payment directly to the courier or customs agent upon delivery. Please note that rules regarding taxes and customs fees vary by country, so we recommend contacting your country's customs authorities for more information.
- Cancellation, Returns, and Exchanges
- We do not accept cancellations or order modifications after the order has been placed. Please ensure to carefully review the contents of your order before submitting.
- In the event of a defective item upon arrival, please contact us, and we will assess whether to exchange or refund the item after confirming its condition. This applies only to unused items and within 7 days of arrival. We will cover the return shipping costs.
- We cannot accept returns or exchanges after 7 days from arrival, so please promptly check the condition of the items upon receipt.
- Made-to-Order Items
- The estimated shipping date for made-to-order items will be specified in the product description. In case of any delays, we will contact you at the email address provided during registration.
- Expired Pick-Up Period
- If you are unavailable to receive the item upon delivery, the delivery company will contact you with a notification. Please ensure to receive the item within the pick-up period.
- The following situations may result in automatic return of the item to us:
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- If you fail to receive the item within the storage period
- If your address is unclear
- Returned items will be processed according to our discretion. Please note that even for paid items, if you fail to receive them, they will be returned to us.
- If circumstances such as unclear address prevent you from receiving the item, we reserve the right to cancel the order. Once canceled, we cannot resend the item.
- In case of prolonged absence or repeated non-receipt of items, we may restrict your use of our services or refuse further transactions.
- Contact Us
- We generally do not provide support over the phone. Please contact us using the form on the contact page below:
CONTACT PAGE
